Over the past 10 years, internet shopping has firmly found its place in the retail portfolio. What does this mean for bricks-and-mortar stores? In some cases, it has proven to be complementary, in others it presents fierce competition.
As 2020 proved to be a pivotal and challenging year for the retail industry, just how has online shopping embedded itself in the face of public lockdowns and store shutdowns?
In our combined e-Storedits and Display Investigation report, we take a detailed look at retailers’ online presence, how they communicate products, pricing and promotion, and how they harness a variety of social media platforms to communicate and engage with shoppers. We ask: which retailers are on it online and which need a reboot?
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